CRMIT Solutions for Healthcare
CRMIT has demonstrated the skills and abilities to meet or exceed all our business expectations. Not only did CRMIT Team help us achieve our aggressive goals, but also team members were easy to work with and very responsive to our dynamic work environment. CRMIT earned our respect by applying their excellent subject matter expertise to solve our business needs, providing us with sound advice and by doing what it takes to complete the work on time and within budget. We have been successful together from the pre and post implementation phase to the on-going service and support phase and we expect to continue to work effectively as we develop our use of the application in the future.
- One of Asia's Largest HealthCare Services Company
Complex global operations, rising demand for innovative customer service, continuous efforts to streamline the business process and monitoring the stakeholders’ performance are the major challenges of this industry. Most healthcare business firms are looking for a comprehensive End-to-end off the shelf products to manage their leads, sales processes; field sales force management and marketing campaigns.
CRMIT’s Healthcare Services solutions allows the customers to manage and track relationships among various stakeholders in the sales cycles such as business heads, key account managers, area sales managers, clinical coordinators, clinical team leads, sales representatives, distributors, retailers and doctors. It also has flexibility to modify and add new processes by configuration of CRMOD systems.
CRMIT offers flexible solutions, allowing CRM to evolve and adapt to changes in business products and the customer base, encompassing:
- Market Intelligence Analysis
- Call Reporting Solutions
- Integration with Existing Systems
Snippets:
One of our clients is a premier manufacturer of specialized medical devices that are sold directly to health care professionals and users. CRMIT helped the client by deploying CRM solution in multiple countries that are effectively used today to manage Client's Sales and Service requirements
Business Benefits:
- Customer Service Reps have a unified view of the customer and can respond instantly.
- Sales Managers consolidate the sales data coming from Distributors and higher officials can have a clear view of the sales at various regions rolling up to each country.
- Campaign Management allows the client to better manage their activities related to Promotions and Budget information
- Smooth rollout in multiple countries with multi-lingual capabilities.
- Easy migration of data from their existing legacy systems.