CRMIT’s proven implementation methodology focuses on business solutions. CRMIT with its expertise concentrates on a thorough up-front discovery of its customer's business objectives and translates them into a comprehensive solution plan.

With CRMIT’s Call Center, you can directly integrate the telephone network into CRM OnDemand, accessing it entirely through the familiar, browser-based interface. You can integrate with most popular call center technologies including Cisco, Nortel, Avaya, Alcatel, Genesis and On-demand call center vendors like Avaya OnDemand, Pandora and Five9.

CRMIT’s CRM++ Call Center Solution is a web-based solution with TAPI Framework.

Control incoming calls from the web interface.

• Current call details (caller ID).
• Accept or reject incoming call.
• Invite extensions in conference.
• CRM integration in the Call Center interface.
• Hang-up/ transfer to a different agent.

How CTI benefits businesses?

• Delivers excellent service by phone: Calls made by the customers are previewed before answering for a better customer service. The customer call details get generated on –screen for a better access and to provide services.
• Increased staff productivity: Caller ID means more incoming calls can be handled and outbound calls can be made quicker using one click dialing to improve efficiency.
• Lower costs: Saving time on each call increases call time minutes and reduces overheads.

Our Call Center Solution Features:

• Hold
• Complete Web Based
• Web Based Dial Pad (Outbound Calls)
• Call Transfer to other agents
• Answer and Hang-up
• CRM Lookup using the Caller ID

Below are some product screen shots, pluggable to any phone system.