Business Support Services
“We engaged CRMIT because of their strong track record in building Enterprise Commerce portals and their commitment to our business objectives. We were impressed with the way CRMIT's team aligned with our needs and the experience they brought to the table in making our eBusiness initiatives successful.”
- One of the largest Conglomerates
For small and medium scale businesses, which are looking to benefit from strategic outsourcing of their CRM, CRMIT offers Maintenance and Support services. This includes an End-to-end solution inclusive of hosting, regular maintenance, server monitoring and reporting. Our escalation path ensures that, your satisfaction comes first and we are available 24x7 to take care of your application support needs.
- Ticket Management
- Incident Resolution
- Customer Requests
- Monitoring and Maintenance
- Performance Reporting
CRMIT is committed to enabling CRM for businesses. Some of our key success factors include:
- A pragmatic approach to project methodologies based on real life experience.
- A team with significant business and external competency to enrich the client company.
- Certified Consultants.
- Delegate for project and education services by Siebel Systems as a Master Subcontractor.
- Membership of the small and medium business program of Siebel Systems.
- 10+years of experience in designing specific integration solutions for CRM customers.